Customer Service / Shipping Policies

Via Merch Business Hours: 10:00 to 6:00 Monday-Friday (PST)

Warehouse Location:  2164 N Glassell St Orange, CA 92865

 

Shipping

Orders typically take 1- 3 business days to be processed and shipped, but is longer during sales and the holidays! We ship Monday - Friday, and currently only offer USPS for shipping. Receiving an email saying your item has shipped does not necessarily mean it will be shipped that day; it means your order was processed for shipment. Your order will be processed and sent to our fulfillment area to be fulfilled as fast as possible.  Transit times given at checkout are after the fulfillment time. Shipping prices are determined by USPS. The cost of shipping depends on the weight of your entire order, and it’s destination from our warehouse.

Please note that due to COVID-19, fulfillment times are longer. We are still fulfilling orders at this time though, and we appreciate your support.

Thank you so much for your patience! 

Domestic Orders (within the US): Orders typically take 3-5 business days from shipment date to be delivered.

International Orders (outside the US): Orders typically take 6-21 business days from shipment date to be delivered. This mostly depends on customs in your country.

 

USPS Label Types:

First Class: Only available for packages 15oz and below. Transit times vary between 2-5 business days based on your location.

Priority Mail: Mandatory by USPS for packages over 16oz. Can be selected for smaller packages, and depending on your location, can speed the transit time up a bit. Transit times vary between 1- 3 business days based on your location. 

Priority Mail Express: Can be selected to possibly speed up transit depending on where you live. Transit times vary from 1- 3 business days based on your location. 

First Class International: Only available for packages under 4lbs. Transit times vary between 6 - 21 business days based on your location and customs processing.

Priority International: Mandatory by USPS for packages over 4lbs. Transit times vary between 6- 10 business days based on your location and customs processing.

 

 

Customer Service

We currently offer Customer Service Monday – Friday / 10am to 6pm

When emailing our Customer Service Department please include:

  • Your Name & Order Number (if available)
  • Message / Concern / Question 
  • Contact Information 

Customer Service Email: storesupport@rebelutionmusic.com

 

Returns/Exchanges 

 

Exchanges

We do accept exchanges! In order for an item to be eligible to be exchanged, it must be unworn and unwashed.

**We do not cover shipping for products that aren’t damaged or shipped incorrectly. **

To make an exchange: 

  • Email us with the subject line including “Exchange” & your order number
  • Include the name the order was placed under
  • Reason for exchange
  • Item / size you’re wanting to exchange it for

 

Returns 

We do accept returns! In order for an item to be eligible for a return it must be unworn and unwashed.  **Shipping cost and taxes will not be refunded **

To make a return: 

  • Email us with the subject line including “Return” & your order number
  • Include the name the order was placed under
  • Reason for return

 

Damaged Goods

If a product is delivered damaged, please do the following:

  • Email us with the subject line including “Damaged” & your order number
  • Include the name the order was placed under
  • A clear photo of the damage